Privacy Policy

Introduction

This privacy policy sets out how Sterling Experiences uses and protects any information that you give Sterling Experiences when you visit our website and/or agree to purchase from us. Sterling Experiences is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Sterling Experiences may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you adhere to these changes.

Information We Collect

We may collect the following information:

• Name and contact information
• Email address
• Phone number
• Demographic information such as postcode, preferences and interests, if required
• Travel preferences and requirements
• Payment information (processed securely through our payment partners)
• Other information relevant to customer surveys and/or offers

How We Use Your Information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping - To maintain accurate booking and customer records
• Service improvement - We may use the information to improve our products and services
• Marketing communications - We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• Market research - From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail
• Website customization - We may use the information to customize the website according to your interests
• Booking fulfillment - To process and fulfill your travel bookings and provide customer support

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

• SSL encryption for all data transmission
• Secure payment processing through certified payment gateways
• Regular security audits and updates
• Limited access to personal data on a need-to-know basis
• Staff training on data protection and privacy

Cookies Policy

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

How We Use Cookies

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at khaled@sterlingvacations.co.in
• You have the right to request access to your personal data
• You have the right to request correction of inaccurate personal data
• You have the right to request deletion of your personal data
• You have the right to object to processing of your personal data

Third Party Sharing

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Service Providers

We may share your information with trusted service providers who assist us in:

• Payment processing (Razorpay, banks)
• Email marketing services
• Website analytics (Google Analytics)
• Customer support tools
• Travel service providers (hotels, transport, guides)

These service providers are bound by confidentiality agreements and are not permitted to use your information for any other purpose.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specifically:

• Booking information: 7 years for tax and legal compliance
• Marketing preferences: Until you unsubscribe or request deletion
• Website analytics: 26 months (Google Analytics default)
• Customer support records: 3 years

International Data Transfers

Your information may be transferred to and stored in countries other than your country of residence, including India where our primary operations are based. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Contact Information

If you believe that any information we are holding on you is incorrect or incomplete, or if you have any questions about this privacy policy, please contact us:

We will promptly correct any information found to be incorrect and respond to your inquiries within 30 days.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date.